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Frequently Asked Questions

Below are some of the most frequently asked questions about Premium Medical Care, LLC. If you do not find the answer you are looking for, please feel free to call the office during business hours (614) 575-1200, or send us an email at servicedesk@Premiumurgentcare.com

1. When would I want to use your services?
2. Do I need an appointment?
3. What do I need to bring with me?
4. How long will my visit take?
5. What payment methods are accepted?
6. How much does an office visit cost?
7. Will my insurance pay the whole claim or do I have to pay anything out of my pocket?
8. How and when will I get Laboratory, or X-ray test results?
9. What is Travel Medicine?
10. How do I know if I am having a medical Emergency?

1. When would I want to use your services?

Anytime you have an illness or injury and your physician is not available, we provide a good alternative to an emergency room. Our wait time is less and costs less than what you would experience at a normal visit to an ER. If you are injured on the job and need a BWC provider to care for you, we are available. Additional services we can provide include a wide variety of physical exams, lab tests, drug screening, x-rays, EKG, and osteopathic manipulation.

2. Do I need an appointment?

For routine urgent care services no appointment is necessary. You are welcome to visit our clinics anytime we are open. The same goes for workers compensation care. If you want to access one of our special services such as travel medicine, immigration physicals, or Suboxone addiction treatment, it is necessary to call the clinic and schedule your appointment. All services are available at each of our clinics.

3. What do I need to bring with me?

You will need to have your picture ID (driver’s license) and your insurance card with you when you come to our clinic. In addition, you will be required to pay any co-pay or deductible before you are seen. We accept cash or credit card. If possible you should print off the demographic, health history, and consent for treatment forms from this web site, complete them and bring them to your visit.

4. How long will my visit take?

Most visits to our clinics can be completed in less than an hour. If you need extensive care such as laceration repair, x-ray, or lab tests, the time may be a bit longer. However, we are almost always faster than an emergency room. If you download our forms, complete them, and bring them with you it will speed up the time it takes for your visit.

5. What payment methods are accepted?

We accept cash or credit card (Master Card, Visa, Discover, American Express). We do not accept personal checks as a method of payment. We accept most medical insurances. We also accept most automobile insurance if you are involved in an auto accident.

6. How much does an office visit cost?

Our costs vary depending on the reason you are being seen and the treatment required. The staff will be happy to give you an approximate estimate based on your presenting complaint.

7. Will my insurance pay the whole claim or do I have to pay anything out of my pocket?

Each insurance policy is different. Therefore, it is impossible for us to tell you what your insurance will pay. Most insurance policies have either a co-pay or a deductible which the patient is responsible for.

8. How and when will I get Laboratory, or X-ray test results?

At the time of your visit, the doctor will advise you of how to best obtain your results. Our staff will contact you as soon as your test results are available and have been reviewed by one of our physicians. Because of this it is of utmost importance that you provide us with a valid phone number where we can contact you. Alternatively you may contact the clinic where you were seen.

9. What is Travel Medicine?

Travel medicine is a specialty interested in the health needs of travelers. Your health history, destination, and purpose of travel all play a role in your assessment. The clinic receives up to date health and security information based on the current recommendations from the United States Center for Disease Control (CDC), World Health Organization, and the U.S. Health Department. Prescription for prophylactic medicines to prevent Malaria or traveler’s diarrhea can also be provided as necessary.

10. How do I know if I am having a medical Emergency?

Here is a list of some warning signs of Medical Emergencies:

  • Breathing difficulty, shortness of breath, choking feeling.
  • Chest pains with or without any radiation to other parts of body.
  • Coughing up blood or vomiting blood.
  • Continuous bleeding.
  • Suicidal feeling.
  • Fainting feeling / Unconsciousness.
  • Head or spine injury.
  • Sudden, severe pain in body.
  • Poison ingestions.
  • Near drowning.
  • Large deep wounds.
  • Sudden dizziness, weakness or sudden change in or loss of vision.
  • Change in mental status/Unexplained confusion.

Signs of Medical Emergencies

Here is a list of some warning signs of Medical Emergencies,

  • Breathing difficulty, shortness of breath, choking feeling.
  • Chest pains with or without any radiation to other parts of body.
  • Coughing up blood or vomiting blood.
  • Continuous bleeding.
  • Suicidal feeling.
  • Fainting feeling / Unconsciousness.
  • Head or spine injury.
  • Sudden, severe pain in body.
  • Poison ingestions.
  • Near drowning.
  • Large deep wounds.
  • Sudden dizziness, weakness or sudden change in or loss of vision.
  • Change in mental status/Unexplained confusion.